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Why Microsoft CRM Academy ?

Program Benefits to the Students

  • Program fully funded by Microsoft
  • Trained & Mentored by Certified Trainers
  • Leading to Global certifications
  • Gain holistic skilling: ICT and Industrial Skills

Benefits to the Industry Segment

  • Large pool of employable workforce to choose from
  • Pre Selection of potential candidates
  • Save on Recruitment & Training cost
  • Ready, day one productive manpower

Benefits to University

  • Better Branding
  • Higher University Ranking
  • Better Alumni bandwidth

Benefits to Technology Partners

  • Creating productive Manpower
  • Larger Certified Pool
  • Larger Brand Value

What does Microsoft CRM Academy Solve?

Industry says that the CRM skills shortage is the top impediment to innovation despite the growth in ICT. Today, finding the right talent and with right balance between domain-centric technology skills has been the biggest challenge for all CIOs and CTOs, especially in Africa.

To top it up, the cost of CRM resources has also mounted over with very high rate of manpower iteration. Organizations fight for similar profile of resources and are ready to pay for the resources, as their ultimate aim is to complete the projects on time. The problem is noticeable as there are no (or very low percentage) of CRM trained talent coming out from our schools and colleges as compared to other parts of the world as per the current industry needs.

According to statistics from the International Data Corporation (IDC), 1.7 million CRM related jobs will not be filled and 76 per cent of the CIO’s find it difficult to find skilled manpower.

Thus, the CRM Academy platform is set up to build productive workforce that meets the high demand in the CRM employment space. In the process students would be provided with free access to content, certification and the employment opportunity.

CRM Academy Capacity Building work force Development Road Map

Through this fully funded model and duly supported by Microsoft and Techno Brain works with various Universities and schools in Kenya and Ghana to execute the following process:


  1. Creating awareness in universities in a specific country about the fully funded CRM training to build career and opportunities by introducing them to fundamental modules to have a buy-in on the strengths and ICT compatibility to become a Microsoft CRM professional. The module to be covered is through an e-learning model that focuses on Module 1: Introduction to Dynamics CRM Online. (Refer to Capacity Building) wherein students will get familiarized with the functionalities of CRM in a Microsoft environment.
  2. On successfully completion of Introduction to Dynamics CRM Online module, the students will attend classes in the following modules in an Instructor Lead Training (ILT)/ Virtual Learning Technology (VLT) mode:-
  • Module 2: Customization
  • Module 3: Configuration Installation and Deployment 
  • Module 4: Application

On successfully completion of the following modules: Customization and Configuration, Installation and Deployment & Application, students are supposed to take the certification exams for the above which makes them eligible for employment

Training Coverage and Certification


Country Kenya Ghana 

NOTE: **Registrations is open only for Microsoft Partners in Kenya and Ghana.**

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Techno Brain Organization Profile

Techno Brain a CMMI level 5 company established in 1997 and head quartered in Nairobi, Kenya is Africa’s leading ICT solutions, Education & Training and Business Process Outsourcing/IT enabled services provider to NGO’s, Govt. and Pvt. Sector organizations worldwide. Our operations are spread across Africa, Asia, USA, UK and UAE regions. With a global presence in 23 countries & 1650 employees on board, the organization has also been declared as the 2nd Fastest growing organization in Africa by Deloitte. It has global partnerships with IT Technology leaders like Microsoft, Cisco, SAP IBM, Oracle etc. The focus is on IT Solutions, Business Process Outsourcing (BPO) and Training.

IT Solutions: Techno Brain leverages global and local resources, vast experience, in-depth domain expertise and established technology partnerships to deliver tailored IT solutions that enable our clients to meet their business and technology requirements and achieve better business results. We offer IT solutions in the area of

  • Enterprise Business Solutions
  • ICT Consulting
  • IT Infrastructure
  • Identity Management & RFID
  • Data Warehouse & BI
  • Managed Services

BPO / ITES: Techno Brains BPO/ITes is the ISO 9001:2008 certified unit providing the data and voice based solutions:

  • Technical Support
  • Finance & Accounting
  • Knowledge & Legal
  • Customer Care
  • Help Desk / Support
  • Order Management
  • Web based Services

IT Training: Techno Brain Training division in partnership with New Horizons Computer Learning Center US has over  17 + years’ experience in imparting quality IT education and training for developing skilled IT manpower in Africa. We offer the following solution:

  • Career Courses for school & college Leavers
  • Authorized Certification Programs from major ICT & Non-ICT
  • Corporate Training
  • University Approved Programs
  • Testing Services
  • Content Management

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Contact Us for any inquiries regarding the CRM Academy